(Promotion from previous title) - Manage state operations in ensuring their compliance with all internal and external regulations as well as quality standards - Work with Program Directors to identify staff training needs that are indicated by QA data, and assist with the implementation of training, coaching and other activities to address the need - Conduct trainings for employees on policies and procedure of incident reporting - Recruit, interview, hire and train new employees - Mediated disputes between employees, conducted internal investigations - Provided HR Department with a feedback on corrective action plan - Assist Director of Adoptions in preparing Corrective Actions Plans - Conduct files audits /Followed up on issues that present potential high risks - Support programs with external investigation/allegations - Consult Program Directors on Special Incident Reporting protocol and procedure in compliance with all the internal and external regulations and timeliness - Collaborate with Program Directors across the agency to advance shared goals and respond to Agency priorities

(Promotion from previous title) - Supported operations in complying with all internal and external standards - Conduct internal investigations and support incident reporting timeliness - Conducted employee related mediations and investigations in partnership with HR Department; supported corrective action plan provision - Provide assistance with orientation and training on program and licensing standards - Review consumers’ records and assure compliance with licensing and Network standards - Assist with corrective actions - Serve as Quality Assurance liaison and communication funnel between state offices

(Promotion from previous title) * Coordinated daily operations of work sites. Established on-call duties and supervises on-call staff * Promoted and marketed programs to funding sources, community agencies * Ensured that all records are accurate, up to date, and in compliance with legal and corporate requirements * Provided leadership including direct supervision of staff

(Promotion from previous title) * Conducted quarterly and annual home study evaluations ; * Completed monthly reports for management for de-certification or re-certification * Conducted psychosocial assessments through interviewing of potential mentors * Coordinated all steps in the re-certification process ; * Audited mentor files monthly to ensure compliance with all regulatory, contractual, corporate, and legal requirements * Coordinated the training for all currently certified mentors

- Initiated and conducted intake interviews for clients referred to the program - Conducted semi-monthly Skill Development Classes for service providers - Performed Quality Assurance analysis for the homes participating in the program - Completed reports in accordance with corporate and regulatory standards - Provided on-call emergency coverage and crisis intervention support - Marketed programs to funding sources, community agencies, families, and related groups

* Conducted case management and coordination ; * Prepared and maintained weekly and monthly reports and records for legal actions * Worked with affiliated agencies, such as state guardian and counselors * Ensured that the delivery of the services provided meets policy requirements and standardization * Advocated for clients at state court hearing ,

* Performed case management, counseling, and home family visits * Arranged services for clients including medical, psychological services, educational, vocational and recreational programs; adaptive devices and equipment * Initiated purchase of service through the Regional Center, and presented cases at Service Review * Attended Individual Educational Plan meetings with school districts * Participated in Quality Assurance program ,

* Educated staff on effective methods of interacting with developmentally disabled individuals ; * Assisted clients with program and non-program issues ; * Advocated for clients wherever appropriate ; * Researched resources that help implement the Individual Service Plan * Completed current status reports and assisted in the development of the Individual Service Plan

* Provided social assessments, counseling, emergency family assistance, ran support groups * Handled client registration, and made referrals to affiliated hospitals and other agencies * Conducted training sessions, workshops, and co-facilitated the creation of support groups * Conducted informational seminars in schools for groups of 30 - 40 incoming students

Social Work, Masters Level Class

Masters in Social Work and Sociology, Social Work (Management Level)